Frontend work at an IT services company often means improving screens that a client's staff already use all day: call centre forms, claims screens, internal portals. Prepare to talk about replacing old pages one at a time, building for browsers a client's IT policy controls, keeping heavy data entry fast, and testing many screens so a fix in one place does not break another. What to show here: respect for the people who use a client's screens daily. Each question below has what the interviewer is checking, an answer frame and a sample spoken answer to adapt.
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“I rebuilt an order entry screen that staff had used for years. My version looked cleaner, but users said it was slower. I sat with two of them and saw why: they never used the mouse. The old screen let them tab through fields in a fixed order and press one key to save. Mine had broken that order. I restored the tab order, added the same shortcut keys and kept field positions close to the old layout. After that, your result. I learned that for daily users, speed of habit matters more than a modern look.”
Weak answers say users just needed time to adjust and never watched how they actually worked.
“A review of an internal portal I had worked on found that several forms could not be used with a keyboard alone and that error messages were not read out by screen readers. I was surprised, because the screens looked fine to me. I grouped the findings by cause and found most came from a few shared components, so fixing those fixed many screens at once. I tested each fix with the keyboard only and with a screen reader. Since then I check tab order and labels before I raise any pull request. The outcome was your result.”
Weak answers treat the findings as someone else's checklist or fix each screen by hand without finding the shared cause.
“I would put one entry point in front of both applications that sends each address to the old or the new code. The user signs in once, and both sides read the same session, so moving between pages never asks for a password again. The new pages reuse the same header, menu and colours, even if the old look is not what I would choose, because a sudden change mid-task confuses people. Each page moves over behind a switch, so if the new one has a problem we point the address back to the old page within minutes.”
Weak answers plan one large switch at the end, or let users notice two logins and two different menus.
“I would first ask for the exact browser version and any locked settings, then set that as the target in the build tool so the output code runs there. Newer language features get compiled down, and I add polyfills only for what we use, to keep the bundle small. For layout, I check each feature I want and write a simple fallback where the browser lacks it. Most important, that browser goes into our test pipeline and onto at least one real machine, because what works on my laptop proves nothing about the client's desks.”
Weak answers build for the newest browser and hope, or complain that the client should simply upgrade.
“The agent is talking while typing, so the form must never make them wait or look away. I would keep a clear tab order, shortcut keys for common actions and fields that accept pasted values. Validation runs when they leave a field and shows a small message next to it, never a pop-up that steals focus. Every few seconds the form saves a draft in the browser, so a refresh or a session timeout brings the text back. I would also keep each field's state separate, so typing in one box does not redraw the whole long form.”
Weak answers validate only on submit, rely on the mouse, or lose the whole form when the session expires.
“I would start where the breakages come from, the shared components, and give each one unit tests for its states. Then I would pick the handful of journeys the client cannot afford to lose, such as creating an order, and cover those with end-to-end tests that run on every build. For layout, screenshot comparison on key screens catches a button that moved. I would not try to automate every screen, because tests for rarely used pages cost more to maintain than they save. Those stay on a manual checklist that a tester runs before a release.”
Weak answers want to automate everything through the browser, or rely fully on manual retesting.
“I would not close it as cannot reproduce. I would ask for the browser, the user's role, the record they had open and the time it happened, plus a screen recording if they can. Then I would check our client-side error logs for that user and moment. In my experience these cases come from data or permissions: a field that is empty only for that record, or a role that hides something the script expects. I would copy those conditions into the test environment. Once I find the cause, I fix it, confirm with the user and add a test for it.”
Weak answers tell the user to clear their cache and close the ticket without looking at logs or data.
“I like building screens for people who use them for hours every day, because small improvements add up for them. If I save an agent a few seconds on a form, that matters across a whole shift. Wipro delivers IT services to many client companies, so I would work on claims screens, order systems and portals in different industries. The work I enjoyed most so far was making an old form quicker for its users, not building a landing page. I want to get better at modernising old front ends without disturbing the people who depend on them.”
Weak answers only talk about trendy frameworks and see internal business screens as boring.
No figures on this page: pay depends on the level, the city and the offer in front of you. When the offer comes, the free salary negotiation script helps with that part.
ClapAssist is an AI interview assistant for Mac and Windows. It listens to the interview on your computer and shows you what to say, in short lines you can read while you talk. Your live interview audio and screen are never stored. Your resume and notes are saved to your account so the app fills them in on any computer. It is hidden from screen share on every plan, including Free; only you can see it.